ServiceNow AI agent integration

What you can do with the ServiceNow integration

Give your AI agents authenticated access to ServiceNow so they can read, act, and update records on your behalf — inside a governed, observable workflow.

• Let agents read data from ServiceNow as part of a workflow.
• Let agents take typed actions inside ServiceNow with allow/deny policies.
• Combine ServiceNow with other tools to automate cross-system workflows.
• Audit every tool call in Monitor — agent, action, input, response, latency, cost.

How to connect ServiceNow

Provide a service-account username and password. Stored encrypted, used only at request time.

1. 1

   Open Integrations in your workspace

   Navigate to Integrations from the left sidebar. The catalog opens to all available tools.
2. 2

   Find ServiceNow

   Search the catalog or filter to the Support & IT Service Management category. Click the ServiceNow card.
3. 3

   Connect your account

   Click Connect. Provide a service-account username and password. Stored encrypted, used only at request time.
4. 4

   Test the connection

   Run the built-in connection test. Dezifi calls a low-impact endpoint and confirms the credential works.
5. 5

   Grant access to an agent

   Open an agent in the builder, go to Tool Selection, check ServiceNow, save. The agent can now invoke ServiceNow actions during runs.

Governance and safety

ServiceNow is a tool like any other in Dezifi — its actions are governed by your policies, inspected by guardrails, and recorded in every run trace.

• Tool allow / deny — restrict which agents can invoke which actions.
• Approval gates — require human sign-off before destructive operations.
• Rate limits — cap how often an agent can call the integration.
• Audit trail — every call, input, response, and identity is logged.

Frequently asked questions

How do I connect ServiceNow to Dezifi?

Open Integrations in your workspace, search for ServiceNow, click Connect, and follow the username & password flow. Once connected, the integration becomes available as a tool for any agent.

Which AI agents can use the ServiceNow integration?

Any agent in your Dezifi workspace can be granted access to ServiceNow. You scope which agents see it via tool allow-lists on policies.

Is the ServiceNow integration secure?

Yes. Credentials are encrypted at rest, scoped to your workspace, and never shared across tenants. Every tool call is logged in the run trace.

Can I limit what the agent can do in ServiceNow?

Yes. Policies let you allow or deny specific actions and require human approval for high-risk operations. The principle of least privilege is enforced at runtime.

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